Welcome to CCNASA Your Digital Welcome Pack
Your central place to prepare for your CCNASA induction, review key information in advance and return to useful resources throughout your employment with us.
View Your Resources ↓Important Resources Whenever You Need Them
These six resources introduce important information that will be discussed during your CCNASA induction. You are welcome to review them beforehand and return to them whenever you need a refresher.
CCNASA Shift Success Guide
Your practical reference covering shift readiness, communication, orientation, uniform and ID, incident reporting, WHS and workplace expectations.
Aged Care Code of Conduct
Understand the behaviours and responsibilities expected of workers when delivering aged care services.
Aged Care Statement of Rights
Important information about dignity, independence, choice, privacy, communication and safe aged care.
Strengthened Aged Care Quality Standards
A visual overview of the strengthened standards and expectations relevant to aged care workers.
IDDSI Framework
Quick reference for standardised food texture and drink thickness levels used when supporting people with dysphagia.
Nutrition & Texture Guide
Guidance on texture modified food and drinks, swallowing difficulties, preparation, nutrition, hydration and resident choice.
You can review these resources before your induction and return to them throughout your employment with CCNASA. We recommend starting with the Shift Success Guide so the main topics covered during induction are already familiar.
Arrive Familiar. Leave Ready.
You do not need to memorise everything before attending. These simple steps will help you arrive with useful context so your induction can focus on questions, practical guidance and getting you ready for work.
Review the Welcome Resources
Start with the Shift Success Guide and browse the other documents above so the main topics discussed during induction are familiar.
Keep Your Phone Accessible
Your Workforce App setup and activation will be covered as part of onboarding. Having your phone available will make setup easier.
Know What Comes Next
Induction will cover professional expectations, compliance, education, the Workforce App and how to prepare for your first shifts.
Bring Your Questions
If anything in these resources is unclear, note it down. Induction is the right time to ask questions before you begin accepting shifts.
What Matters On Every Shift
Your induction will explain workplace expectations in more detail. These general principles are a useful introduction to the standard of professionalism expected when representing CCNASA.
Present Professionally. Arrive Work Ready.
Your role may have specific presentation requirements. The following general standards will be discussed further during induction.
Approved CCNASA Workwear
Wear the CCNASA uniform or approved role-appropriate workwear provided or advised for your position.
Identification
Wear your required identification or name badge and ensure it remains visible while you are on duty.
Safe Footwear
Wear clean, closed and suitable work shoes that support safe movement in the environment where you are working.
Professional Presentation
Maintain a clean, neat and professional appearance and follow any additional facility-specific PPE, hygiene or safety requirements.
Stay Current. Stay Shift Ready.
Current compliance and ongoing education help ensure you remain ready to work safely and confidently. Your specific requirements and assigned learning will be explained through onboarding.
The Essentials You Will Use Regularly
Your account activation and app setup will be covered as part of onboarding. Once active, the Workforce App becomes an important tool for managing your availability, shifts and completed work.
Keep Availability Current
Update your availability so the rostering team has an accurate view of when you are ready to work.
Check Confirmed Shifts
Before attending, review the confirmed date, time, location and role shown in your allocated shift.
Clock In & Clock Out
Use the app at the shift location to record the start and end of your shift as instructed during onboarding.
Complete Timesheets
Review and submit your completed shift information promptly so your work record can be processed correctly.
Something unclear before induction?
That is completely fine. This page is an introduction and reference resource, not a replacement for your induction, mandatory training, employment information or facility-specific orientation. Note down your questions and the CCNASA team can clarify them with you during onboarding.
